Privacy Policy

Publication date: September 30, 2020

 

Dear User,

 

Mirabello Carrara S.p.A. provides you – as data subject (hereinafter "Data Subject" or "User") with this policy regarding the processing of personal data of users who consult the website www.mirabellocarrara.it or shop.mirabellocarrara.it/ (the "Website") pursuant to Article 13 of EU Regulation No. 679/2016 on the protection of personal data (the "Regulation").

This policy is provided only for the Website and not for other websites that may be consulted by the User through links.

 

Please note that the Website uses COOKIES as better specified in the relevant cookie policy at the bottom of this policy.

 

 

1. DATA CONTROLLER

The data controller of personal data is Mirabello Carrara S.p.A., with registered office at via Einstein n. 9/11, 20821 Meda (MB), Tax Code 06399280152, VAT No. 02231540960, PEC pec@mirabellocarrara.telecompost.it, tel. 0362 1980119, fax 0362 338024 (hereinafter the "Controller" or the "Company" or "Mirabello Carrara").

  

2. PURPOSE AND LEGAL BASIS FOR THE PROCESSING OF PERSONAL DATA, NATURE AND CONSEQUENCES OF FAILURE TO PROVIDE THE DATA

The data related to the User that the Controller collects and processes through the Data Subject's access to the Website are those data that the User has freely and spontaneously entered, if applicable, for the creation of a personal profile for the purposes indicated below.

Such data include: name, surname, date of birth, residential address, shipping address, telephone number, and personal email address ("Personal Data").

The Controller also informs you that the IT systems and software procedures used to operate the Website acquire, during their normal operation, some data whose transmission is implicit in the use of Internet communication protocols. This information is not collected to be associated with identified data subjects, but by its very nature could, through processing and association with data held by third parties, allow users to be identified. This category of data includes IP addresses or domain names of the computers used by users connecting to the site, URI (Uniform Resource Identifier) addresses of the requested resources, the time of the request, the method used in submitting the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (successful, error, etc.) and other parameters relating to the operating system and the User's IT environment. These data are used solely to obtain anonymous statistical information on the use of the Website and to check its correct functioning.

The Controller also informs you that the credit card data (card number, cardholder, expiry date, security codes), which will be requested from the User to make online purchases of products for sale on the Website, will be acquired by the payment service provider, who will act as an independent data controller. Such data will be acquired in encrypted format and in accordance with the security requirements of industry certifications. The Controller will only keep track of the last four digits of the credit card number and its expiry date, as well as the log files and IP addresses used at the time of finalizing the purchase, in order to prevent and ascertain any fraud in online transactions.

Your Personal Data will be processed, as the case may be, for the following purposes:

 

• website registration;
• conclusion, execution, and operational management of the contract for the sale of goods through the Website, as well as for purposes strictly connected, related, derived, and instrumental to the sale (e.g., product selection, order placement and acceptance, delivery, and any exercise of the right of withdrawal and subsequent collection of goods, as well as any other obligations provided for in the terms of sale);
• tax and administrative-accounting, as a direct consequence of purpose (ii);
• sending email communications aimed at promoting the sale of products similar to those already purchased by the User, without prejudice to the User's right to object at any time in the manner specified in paragraph 8 of this policy;
• sending - by postal service or by SMS, email, telemarketing and similar means - of other commercial/marketing/newsletter communications relating to products marketed by the Controller and, specifically, offers, news, discount coupons, promotions and special events;
• analysis of the User's consumption preferences and habits and processing of the User's personal preferences and interests by means of automated tools and the transmission of personalized offers through the Website;
• responding to any communications sent to the Controller, including through the Website, or by email or telephone, to report problems and/or to submit requests (including for assistance) or observations regarding the products and/or the contractual relationship.

 

At the time of collection of Personal Data for the aforementioned purposes, specific information pursuant to Article 13 of the Regulation will be provided, if applicable, in the relevant sections of the Website, and the related consents to processing will be requested where required.

 

The provision (and related processing) of Personal Data:

 

• is necessary for the purposes referred to in paragraph 2 (i), (ii) and (iii), in order to allow the Company to follow up on the User's request for registration to the Website and to fulfill its contractual and/or legal obligations. Therefore, failure to provide it would make it impossible for you to browse the reserved areas of the Website, proceed with the purchase of desired products, have the delivery carried out, the eventual return of the products, as well as any other obligation provided for in the terms of sale;

 

• is optional for the purposes referred to in paragraph 2 (iv), it being understood that the related processing does not require your prior consent, given the legitimate interest of the Controller in sending email communications aimed at promoting the sale of products similar to those you have already purchased on the Website. However, if you refuse the use of your Personal Data – by exercising your right of so-called opt-out, in the manner provided for in paragraph 8 below of this policy – for the sending of such future communications, this will not have any consequence on your ability to proceed with the purchase of desired products, but it will prevent you from receiving informative and/or commercial communications relating to the Controller's products similar to those you have already purchased;

 

• is optional for the purposes referred to in paragraphs 2 (v) and (vi) and the related processing is permitted only with prior consent as per paragraph 7 below of this policy. Failure to provide (and related processing of) Personal Data for these purposes will not have any consequence on your ability to proceed with the purchase of desired products, but it will prevent you from receiving commercial/marketing communications, possibly personalized, related to the Controller and the Controller's products;

 

• is necessary for the purposes referred to in paragraph 2 (vii), in order to allow the Company to follow up on the communications and/or requests submitted by you. Therefore, failure to provide (and related processing of) Personal Data for this purpose would make it impossible for the Controller to provide answers to the communications and/or requests you have sent.

 

It should therefore be noted that all processing of Personal Data is based on a specific legal basis in accordance with current law. In particular, depending on the purposes indicated above, the processing of Personal Data:

• is necessary for the performance of a contract/agreement with the User or to follow up on activities requested by the User;
• is based on the legitimate interest of the Controller;
• is based on the User's prior express consent.

 

3. PROCESSING METHODS AND STORAGE PERIOD

 

The processing of Personal Data is carried out by means of the operations indicated in Art. 4 no. 2 of the Regulation, namely: collection, recording, organization, storage, consultation, processing, modification, selection, extraction, comparison, use, interconnection, blocking, communication, erasure, and destruction of data.

Personal Data will be processed, with the support of electronic, IT and/or paper means, strictly for the purposes set out above and in such a way as to guarantee their security and confidentiality and in order to prevent their loss, unlawful or incorrect use and unauthorized access.

 

Personal Data will be processed:

 

• with reference to paragraph 2 (i), until you delete your Account profile from the Website;
• with reference to paragraphs 2 (ii) and (iii), for the time necessary to execute the contractual relationship and for the fulfillment of legal and administrative-accounting obligations incumbent on the Controller for a maximum period of 10 years from the termination of the relationship;
• with reference to paragraph 2 (iv), until you exercise your right to opt-out in the manner provided for in Article 8 below;
• with reference to paragraph 2 (v), for a maximum period of 24 months;
• with reference to paragraph 2 (vi), for a maximum period of 12 months;
• with reference to paragraph 2 (vii), for the time strictly necessary to achieve the purposes for which they were collected.

In any case, the limitation periods set for the rights and obligations underlying the processing carried out will be respected.

It should be noted that, in any case, your Personal Data will be processed by the Controller's staff duly appointed and instructed by the Controller himself.

4. RECIPIENTS OF PERSONAL DATA

 

Personal Data may be communicated, in close relation and compatible with the purposes set out above, to the following categories of subjects:

• companies belonging to the Group to which the Controller belongs for the purposes referred to in paragraph 2 (ii) and, in particular, to ensure adequate support to the User with respect to the products;
• third parties for any activities carried out in outsourcing on behalf of the Controller, including, in particular
  • transport/shipping services;
  • mailing services, also aimed at communicating the progress of the order to the User or sending commercial/marketing communications;
  • data analysis services;
  • services for the application management of the Website;
• banks and credit institutions;
• supervisory authorities.

The subjects belonging to the aforementioned categories operate in total autonomy, as independent data controllers, or as processors who carry out activities in the interest of the Controller. The list of processors can be requested at the following email address privacy@mirabellocarrara.it

5. TRANSFER OF PERSONAL DATA TO A THIRD COUNTRY OR AN INTERNATIONAL ORGANIZATION

The Controller does not intend to transfer Personal Data to countries outside the European Union.

It is understood, in any case, that the Controller – should it become necessary (essentially in consideration of the location of the servers of third parties called upon to perform, on behalf of the Controller, outsourced services as referred to in paragraph 4 of this policy) – will have the right to transfer your Personal Data also outside the EU. In this case, the Controller hereby assures that the transfer will take place in accordance with the applicable legal provisions, after adopting the standard contractual clauses as issued by the European Commission.

DATA SUBJECT RIGHTS

 

The User – as Data Subject – may exercise, at any time, the following rights towards the Data Controller:

Right of access: (Art. 15 of the Regulation)	to obtain confirmation as to whether or not personal data concerning him or her are being processed, and, where that is the case, the right to obtain, inter alia, access to such data and information concerning the purposes of the processing, the categories of personal data concerned, the recipients or categories of recipient to whom the data have been or will be disclosed.
Right to rectification: (Art. 16 of the Regulation)	(i) to obtain without undue delay the rectification of inaccurate personal data concerning him or her and (ii) the completion of incomplete personal data.
Right to erasure ("right to be forgotten"): (Art. 17 of the Regulation)	to obtain the erasure of personal data concerning him or her without undue delay (the Controller shall have the obligation to erase personal data without undue delay in the cases provided for in Article 17 of the Regulation).
Right to restriction of processing: (Art. 18 of the Regulation)	to obtain restriction of processing in the cases provided for in Article 18 of the Regulation.
Right to data portability: (Art. 20 of the Regulation)	to receive the personal data concerning him or her, which he or she has provided to us, in a structured, commonly used and machine-readable format; the right to transmit those data to another controller without hindrance from the controller to which the personal data have been provided in the cases provided for in Article 20 of the Regulation.
Right to object (Art. 21 of the Regulation)	to object, at any time: (i) on grounds relating to his or her particular situation, to processing of personal data concerning him or her which is based on Article 6(1)(e) or (f), including profiling based on those provisions, and (ii) where personal data are processed for direct marketing purposes, including profiling to the extent that it is related to such direct marketing.

 

The full text of the articles of EU Regulation No. 679/2016 that govern the rights of the data subject is available at the Controller's registered office or at the following web address www.mirabellocarrara.it

 

At any time, you will also have the right to withdraw consent (or exercise opt-out), where it has been given in accordance with this policy. The withdrawal of consent to processing does not affect the lawfulness of processing carried out based on the consent previously given.

 

To submit requests related to the exercise of the rights listed above, the Data Subject may contact the Controller (potentially by filling out the form available at the Controller's registered office or at the following web address www.mirabellocarrara.it or shop.mirabellocarrara.it/) by sending their requests via registered mail with return receipt to the Controller's office or by email to privacy@mirabellocarrara.it

 

 

Finally, it should be noted that the Data Subject has the right to lodge a complaint with the Garante per la Protezione dei dati personali (Italian Data Protection Authority) if they believe that the processing concerning them violates the provisions of EU Regulation No. 679/2016.

 

 

7. DATA SUBJECT RIGHTS

 

Pursuant to Articles 6, 7 and 13 of EU Regulation No. 679/2016 and as illustrated in this policy:

• with reference to the processing of Personal Data carried out for the purpose of sending commercial/marketing communications pursuant to paragraph 2 (v):

I give my consent for the sending of commercial/marketing communications both by automated and traditional contact means Or I give my consent for the sending of commercial/marketing communications only by traditional contact means (such as paper mail and telephone calls with an operator)

I deny my consent

 

 

• with reference to the processing of Personal Data carried out for profiling purposes pursuant to paragraph 2 (vi)

I give my consent

I deny my consent

 

8. EXERCISE OF OPT-OUT

• with reference to the processing of Personal Data carried out for the purpose of e-mail communications aimed at promoting the sale of products similar to those already purchased by the User pursuant to paragraph 2 (iv)

Exercise opt-out

 

If you have not exercised the opt-out, in the future, to stop receiving e-mail communications aimed at promoting the sale of products similar to those you have already purchased (pursuant to paragraph 2 (iv) of this policy), you may alternatively

• either contact the Data Controller (by filling out the form available at the Data Controller's registered office or at the following web address mirabellocarrara.it or shop.mirabellocarrara.it/) by sending your requests via registered mail with return receipt to the Data Controller's office or e-mail to privacy@mirabellocarrara.it
• or directly deactivate the service (i.e. the processing) by following the instructions contained in the e-mail sent to you.

 

 

 

 

Cookie Policy

 

Dear User,

 

with this page, pursuant to Article 13 of EU Regulation no. 679/2016 ("Regulation"), Mirabello Carrara S.p.A., as manager of the website: www.mirabellocarrara.it ("Site") hereby reports the adopted cookie policy.

 

WHAT ARE COOKIES AND WHY DO WE USE THEM

Cookies are short text files and numbers that the websites visited by the User send to their terminal (usually in the browser) where they are stored and retransmitted to the same sites on the next visit by the same User. While browsing a site, the User may also receive cookies on their terminal that are sent from different websites or web servers (so-called third parties), on which some elements (such as, for example, images, maps, sounds, specific links to pages of other domains) present on the site the User is visiting may reside. They can be used for different purposes (e.g., performing computer authentication, session monitoring, storing information on specific configurations regarding users accessing the server, etc.).

Cookies can be classified respectively based on the subjects who use them (first-party and third-party cookies) or based on their function (technical, analytical, and profiling cookies).

First-party cookies: are installed by the Site operator (also called "publisher").

Third-party cookies: are installed on the User's terminal by a site different from the one being visited.

In general, cookies can be completely deactivated in your browser at any time.

 

WHICH COOKIES ARE INSTALLED ON THIS SITE?

 

You can change your browser settings at any time to disable cookies that you do not want to provide. The procedure is simple and varies depending on the browser you use. Please note that blocking certain cookies may cause malfunctions while browsing the site. Below you will find how to disable cookies on major browsers:
Disable cookies on Mozilla Firefox
Disable cookies on Internet Explorer
Disable cookies on Google Chrome
Disable cookies on Apple Safari

Keeping your personal data 100% secure and giving you total control over it is one of our priorities. Below you will find a summary of the key points of our Privacy Policy, but we suggest you read the document in its entirety.

• If you wish to view, modify or delete any data we hold, please contact negozio@Titolareonline.it
• If at any time you are interested or have questions about how we manage your personal information and that of your users, please contact negozio@Titolareonline.it

 

Direct Technical Cookies

These are cookies that are used to enable navigation or to provide a service requested by the user. They are not used for further purposes and are normally installed directly by the website owner. For example, these cookies are used to allow the purchase process, control web security aspects, and share site content through social networks.
Without the use of these cookies, some operations and functionalities of the site may not work or would be more complex.

1. Session cookies: these are cookies used by our site to store your browsing session. For example, they are used to identify your cart. These cookies are deleted once you close your browser.
2. Persistent cookies: these are cookies that have a predefined duration and remain installed even when you exit your browser. For example, cookies that are used to keep your username and password stored.

For more information on the types of technical cookies used, visit the page: https://docs.magento.com/m2/ce/user_guide/stores/cookie-reference.html

 

Direct Analytical Cookies

These cookies are used to measure the number of users visiting our site and to perform statistical analysis on how these users use our site.
This data helps us to improve the products and services we offer on our site and to guarantee you an increasingly better and more effective shopping experience. For example:

1. measuring the number of unique visitors per page/section, which is used to count the number of times the site is visited by a user and the first and last time of their visit. This helps us understand the most successful categories but also analyze pages that show problems, in order to improve content and offerings, allowing the user to have a better shopping experience and a satisfactory service.
2. analyzing the dates and times users access our website to avoid data overload and ensure smooth navigation for the user.
3. analyzing traffic sources, which record the origin of users. This allows us to understand where our users come from: for example, if they found us by directly typing our web address, if they searched for us on a search engine, or for example, if they clicked on a site that contained one of our banners. This analysis allows us to evaluate the performance of our advertising campaigns in order to improve content and provide you with better information and offers.

This site does not use direct analytical cookies, but only technical cookies.

Direct Profiling Cookies

Profiling cookies are designed to create user profiles and are used to provide advertising messages in line with the preferences expressed by the user. These cookies allow the most effective management possible of the advertising spaces in which our site may be contained and allow the user to display personalized messages depending on their behavior. Retargeting and remarketing campaigns, for example, refer to these cookies.

 

Third-party cookies

Criteo: Criteo's retargeting and remarketing platform collects and stores through its cookies anonymous information about your browsing habits on our website www.Titolareonline.it, showing you products you have viewed during your browsing on other sites. This data will not be used to personally identify you as a visitor to this website.
Criteo cookies can be activated by a number of domains, including 360yeld.com, adform.net, adnxs.com, ads
The data obtained will be used to improve our offer, without any other use or disclosure to third parties. You can disable this type of behavioral advertising and information on Criteo technology by visiting the following page: https://www.criteo.com/it/privacy/

Google: Google offers a range of products to help us administer our ads and websites; including AdSense, AdWords and Google Analytics. When you visit our website, some cookies may be sent to your browser. These cookies may be activated to allow the common use of Google services to serve as a measure of services and communication of results. For more information on the types of cookies used by Google, visit this page: https://www.google.com/policies/technologies/types/
Google Analytics is an analytics tool that helps us understand how users interact with our site www.Titolareonline.it. For more information on the cookies used by Google Analytics: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

Tradedoubler: these cookies are used by the Tradedoubler advertising network to measure the effectiveness of Titolareonline's marketing campaigns and are used to show personalized ads on other websites. To learn more, visit the following page: http://www.tradedoubler.com/en/privacy-policy/

Zendesk: Our chat service, if used, sets cookies to store and identify a device over several visits. It also allows the disabling of the service and the cessation of cookie usage. For an overview of Zendesk, click on https://www.zendesk.com/company/customers-partners/cookie-policy

Facebook: We use Facebook cookies to understand the effectiveness of our advertising campaigns on Facebook and to compare the performance of these campaigns with ads published on other websites and applications. For more information on Facebook's privacy policy, please visit the relevant section on their website. https://www.facebook.com/help/cookies/

Google Tag Manager: We use Google Tag Manager to place the other cookies listed in this document on our website and services.https://www.google.com/analytics/tag-manager/use-policy/

 

 

 

Further information on the processing of personal data carried out by the site

For further information on the processing of personal data collected on this site carried out by the Data Controller, consult the information provided pursuant to Article 13 of EU Regulation no. 67972016 at the following link: https://www.Titolareonline.it/condizioni-generali-vendita  https://www.Titolareonline.it/privacy-e-cookie-policy